This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
You can select electives from the areas of customer service, administration, interpersonal communication, project management, recordkeeping, relationship management, information technology, e-business and other specialties.
Possible job roles include business administrator, team leader or project officer as well as customer service or front desk coordinator.
Duration of the Course
The duration of this course is 12 months, assuming the learner takes 3 modules per quarter. Depending on the individual learner’s preferred pace, he can take a maximum of 3 units concurrently to complete the course in a shorter duration. Conversely, students who wish to take a slower pace may opt to take lesser units or no units at all, although students are strongly discouraged from taking breaks for long time periods.
All 10 units must be completed.
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUS402 Address customer needs
BSBCMM401 Make a presentation
BSBWOR404 Develop work priorities
BSBRES401 Analyse and present research information
BSBSUS301 Implement and monitor environmentally sustainable work practices
BSBMGT401 Show leadership in the workplace
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBITU302 Create electronic presentations
BSBWOR501 Manage personal work priorities and professional development*
BSBPMG522A Undertake project work*
*Unit is currently not offered.
TAFE NSW - North Coast Institute RTO Code: 90010
North Coast TAFE is a Registered Training Organisation (RTO) under the Australian Quality Training Framework and maintains International Standards Organisation (ISO) 9001:2008 quality accreditation.